LifeLine Pietermaritzburg Privacy and Consent Policy

LifeLine counsellors are trained counsellors from all walks of life. We are, however, LAY counsellors. We are NOT doctors, psychologists, psychiatrists, or any other medical field professionals. For medical problems, please refer to the medical experts. We are people who care for the community and we want to help you.

If you are in crisis and in urgent need of help, please telephone 0861-322-322, as emails / messages cannot be answered immediately.

We try to respond to all clients in a timeous manner, however due to the number of requests we receive, the expected turnaround time of a response is roughly one (1) working day. We urge you to take the same time to think and reflect upon any suggestions made before responding back to us.

LifeLine’s counsellors are from all walks of life and therefore come from a diverse set of backgrounds. Because of this all our counsellors have to respond in English. If you are more comfortable contacting us in your own language you are welcome to do so, however if the counsellor does not speak the language, Google Translate will be used. As such it is important to be patient as there may be some mistranslations or misunderstandings. Thank you for your understanding.

The online counselling is managed in the LifeLine Pietermaritzburg office and as such if there are any concerns, please contact our office number on 033 3442 4447

LifeLine’s counsellors are from all walks of life and therefore come from a diverse set of backgrounds. Because of this all our counsellors have to respond in English. If you are more comfortable contacting us in your own language you are welcome to do so, however if the counsellor does not speak the language, Google Translate will be used. As such, it is important to be patient as there may be some mistranslations or misunderstandings.

Counselling works best when there is an honest and open relationship between client and counsellor. In order to make the most from your counselling session, please try be as open and honest as possible.

By agreeing to these terms and conditions, you agree to behave in a respectful manner. Offensive behaviour will not be tolerated and may result in your service being terminated.

Furthermore, you herein agree not to make use of LifeLine Pietermaritzburg’s Services for the purpose of:

a) uploading, posting, emailing, transmitting, or otherwise making available any content that shall be deemed unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, defamatory, or invasive of another’s privacy or which is hateful, and/or racially, ethnically, or otherwise objectionable;

b) causing harm to minors in any manner whatsoever;

c) impersonating any individual or entity, including, but not limited to, any LifeLine Pietermaritzburg officials, or falsely stating or otherwise misrepresenting any affiliation with an individual or entity;

d) forging captions, headings or titles or otherwise offering any content that you personally have no right to pursuant to any law nor having any contractual or fiduciary relationship with;

e) uploading, posting, emailing, transmitting or otherwise offering any such content that may infringe upon any patent, copyright, trademark, or any other proprietary or intellectual rights of any other party;

f) uploading, posting, emailing, transmitting or otherwise offering any content that you do not personally have any right to offer pursuant to any law or in accordance with any contractual or fiduciary relationship;

g) uploading, posting, emailing, transmitting, or otherwise offering any unsolicited or unauthorized advertising, promotional flyers, “junk mail,” “spam,” or any other form of solicitation, except in any such areas that may have been designated for such purpose;

h) uploading, posting, emailing, transmitting, or otherwise offering any source that may contain a software virus or other computer code, any files and/or programs which have been designed to interfere, destroy and/or limit the operation of any computer software, hardware, or telecommunication equipment;

i) disrupting the normal flow of communication, or otherwise acting in any manner that would negatively affect other users’ ability to participate in any real time interactions;

j) interfering with or disrupting any LifeLine Pietermaritzburg Services, servers and/or networks that may be connected or related to our website, including, but not limited to, the use of any device software and/or routine to bypass the robot exclusion headers;

k) intentionally or unintentionally violating any national or international law, including, but not limited to, rules, guidelines, and/or regulations

l) “stalking” or with the intent to otherwise harass another individual; and/or

m) collecting or storing of any personal data relating to any other member or user in connection with the prohibited conduct and/or activities which have been set forth in the aforementioned paragraphs.

LifeLine Pietermaritzburg herein reserves the right to pre-screen, refuse and/or delete any content currently available through our Services. In addition, we reserve the right to remove and/or delete any such content that would violate the Terms Of Service or which would otherwise be considered offensive to other visitors, users and/or members

I have read the Privacy Policy for LifeLine Pietermaritzburg. I understand and agree to comply with the policy guidelines: